bd rum Privacy Policy

1 What information we collect

The following types of information are collected when you create an account on bd rum and when you use our services afterwards:

• Identity information: full name, date of birth, national identity card number or passport number.
• Contact information: email address, mobile number, and current address.
• Financial information: deposit and withdrawal history, and transaction records related to payment methods used (bKash, Nagad, Rocket, or bank transfer).
• Technical information: IP address, device type, browser details, date and time of access, and cookie data.
• Gaming activity: bet amounts, types of games played, session duration, and win/loss records.
• Communication records: conversations with our support team via live chat or email.

2 How information is collected

Information is collected through the following methods:

• Directly from you during the registration form and account verification process.
• When completing deposit and withdrawal transactions.
• Automatically while browsing the website or app (via cookies and analytics tools).
• Through support chat or email contact.
• From third-party identity verification services where applicable.

3 Purpose of data use

bd rum uses the collected information for the following purposes:

• Creating and managing accounts and verifying user identity.
• Processing deposits, withdrawals, and other financial transactions.
• Providing bonuses, cashback, and VIP program benefits.
• Maintaining platform security and preventing fraud and unauthorised access.
• Providing customer support via 24/7 live chat and email.
• Monitoring user gaming behaviour in line with responsible gaming policy.
• Complying with applicable laws and regulations.
• Conducting analysis and research to improve the platform experience.

4 Sharing data with third parties

bd rum does not sell users' personal information or share it with third parties for commercial purposes. However, information may be shared in the following cases:

• Payment processors: necessary financial information is shared with bKash, Nagad, Rocket, and relevant banks to complete deposits and withdrawals.
• Identity verification services: with approved third-party service providers as part of the KYC (Know Your Customer) process.
• Technology and infrastructure partners: for server hosting, cybersecurity, and analytics services, who are contractually bound to maintain the same privacy standards.
• Law enforcement agencies: as required by court order or applicable law.

In any case, only the minimum information necessary to fulfil the specific purpose is shared.

5 Data retention period

bd rum does not retain information beyond what is necessary. Retention periods are determined by the following factors:

• All data is retained while the account is active.
• If an account is closed or inactive, financial transaction records are kept for a set number of years in accordance with applicable law.
• Technical logs and browsing data are generally kept for a short period.
• Information required to meet legal obligations is retained in line with applicable regulations.

6 Security technology and practices

bd rum uses industry-standard technology to protect user data:

• SSL (Secure Socket Layer) encryption: all data transmission occurs over encrypted channels, preventing third parties from intercepting information.
• Firewalls and intrusion detection systems: to prevent unauthorised access to servers.
• Encrypted databases: sensitive information remains encrypted even when stored.
• Regular security audits: to identify and address potential vulnerabilities.
• Two-factor authentication (OTP): additional protection for login and financial transactions.

However, complete security on the internet cannot be guaranteed. Users should also take precautions — use a strong password and never share your login details with anyone.

7 Cookie policy

Cookies and similar tracking technologies are used on the bd rum website and app. The purposes of cookie use are:

• Essential cookies: required to maintain login sessions and ensure security.
• Functional cookies: to remember your preferences such as language or display settings.
• Analytical cookies: to understand platform usage and improve service quality.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform features to stop working.

8 Your rights regarding your data

Every user registered on the bd rum platform has the following rights over their own data:

• Right of access: you can request to know what information we hold about you.
• Right to rectification: you can request correction of inaccurate or incomplete information.
• Right to erasure: you may request deletion of your data in certain circumstances, though data retained due to legal obligations may not be removable.
• Right to restrict processing: you can request that data processing be temporarily suspended in certain circumstances.
• Right to withdraw consent: where data processing is based on your consent, you may withdraw that consent.

To exercise these rights, contact our support team. On the Responsible Gaming page you will also find information about self-exclusion and setting account limits.

9 Privacy of minors

bd rum strictly follows a 21+ age policy. No person under 21 years of age is permitted to open an account, and we do not knowingly collect information from minors.

If a minor has registered by mistake and we identify this, the account will be closed immediately and the related data will be deleted. Parents or guardians who have concerns about this may contact us.

10 Marketing communications

bd rum may notify you about promotional offers, bonus updates, or new features via email or notifications. However:

• You can stop these communications at any time by using the unsubscribe link in an email or by going to your account settings.
• Important account-related messages (such as security alerts or transaction confirmations) are necessary and cannot be turned off.
• Your data is not sold to third parties for marketing purposes.

11 International data transfers

Our servers and technology infrastructure may be located in various countries. If your data is transferred outside Bangladesh, this will be done with strict security measures in place and the protection standards described in this policy will be maintained.

For any international data transfer, appropriate agreements and security measures are ensured to keep your data protected.

12 Social media and third-party links

The bd rum platform may occasionally contain third-party links or social media buttons. This policy applies only to bd rum's own platform. If you visit a third-party site, that site's own privacy policy will apply — bd rum is not responsible for that.

13 Applicable law and dispute resolution

This privacy policy is governed by applicable law. If any dispute arises regarding data protection, please first try to resolve it by contacting us directly. To learn more about us, visit our About Us page.

For general questions, visit our FAQ page where common questions about privacy and account security are answered.